Information you provide
An application request may include identity and passport details, document images, travel plans and contact information. A support message includes the name, contact details and message you send.
Why we use it
We use this information to review the assistance request, communicate with you, support authorised application work and maintain service records. Provide another traveller’s information only if you are authorised to do so.
Access and storage
Application uploads are stored outside the public website directory. Access to these files requires an authorised application session or administrator session. Service providers may process information where necessary to deliver the requested service.
Payments and official submissions
Payment providers handle information needed for their transactions. Information supplied to a government portal is subject to that authority’s own privacy rules. Do not send banking passwords or card security codes through our contact form.
Cookies and technical records
Essential session cookies support navigation, request verification and account access. Technical and application event records help operate the service. Analytics, where enabled, may be subject to additional settings and applicable consent requirements.
Your requests
Contact us to ask about access, correction or deletion of information associated with your request. We may need to verify your identity. Information is retained only as needed for the service, record keeping and applicable legal obligations.